Shipping policy

Standard UK Delivery

Carefully packed and sent using a tracked Royal Mail service. Delivered in 1–3 working days. Excludes Northern Ireland.

Standard UK Delivery Fees
Orders under £15 – £5.95
Orders £15–£34.99 – £4.95
Orders £35–£49.99 – £3.95
Orders £50+ – FREE

Local Hand Delivery (Edinburgh)

Our Local Hand Delivery service is used for large plants, terrariums and other delicate items that require special handling.

Items suitable for shipping by Royal Mail will be sent using our standard delivery service. Please only select Local Hand Delivery for products marked "Local Delivery Only".

Available to postcodes EH1–EH22, EH28 and EH29.

Delivery fee: £8.95 per order

Deliveries take place Monday to Friday between 9am and 5pm. You'll be asked to select a delivery date at checkout, up to 7 days in advance. We are unable to offer timed delivery slots.

Next working day delivery is available for orders placed before 3pm.

Please ensure someone is available to receive the delivery. If no one is present at the delivery address, a redelivery charge of £8.95 will apply.

Click & Collect

Free collection is available from our St Vincent Street plant shop (EH3 6SH).

Orders are usually ready within one hour. You can choose your collection date at checkout.

Delivery Address

Please check your delivery address carefully before placing your order. Customers are responsible for providing a complete and accurate delivery address at checkout.

We cannot accept responsibility for failed, delayed or returned deliveries where an incorrect or incomplete delivery address has been provided by the customer. If an order is returned to us as a result, any additional postage or redelivery costs may be charged to the customer.

If you notice an error after placing your order, please contact us at hello@growurban.uk as soon as possible. We will always try to amend the address where we can, but we cannot guarantee changes once an order has been processed or dispatched.

Delivery Information

Delivery times are estimates and may vary during busy periods.

Once an order has been delivered to the customer, or to another person or location specifically authorised by the customer, responsibility for the items passes to the customer. This does not affect your statutory rights if goods arrive damaged, faulty or not as described.

Cancellations

Orders may only be cancelled if they have not yet been processed or dispatched. As we often begin preparing orders shortly after they are placed, this window can be very limited.

Once an order has been processed or dispatched, it cannot be cancelled.

To request a cancellation, please email hello@growurban.uk as soon as possible, quoting your order number. We cannot guarantee that cancellation requests will be successful.

In the unlikely event that we are unable to fulfil your order, we reserve the right to issue a full refund. You will be notified as soon as possible if this happens.