Frequently Asked Questions

We deliver plants, pots, gardening tools and gifts to most addresses across Great Britain. Standard delivery is not currently available to Northern Ireland.

Very large plants, planted terrariums and particularly fragile items may be available for Local Hand Delivery within Edinburgh or collection from our New Town shop only. This will always be clearly stated on the product page.

Our Standard UK Delivery charges are based on the total value of your order:

• Orders under £15 – £5.95
• Orders from £15 to £34.99 – £4.95
• Orders from £35 to £49.99 – £3.95
• Orders of £50 or more – FREE

Orders are carefully packed and sent using a tracked Royal Mail service.

Standard UK orders are normally delivered within 1–3 working days. Delivery times are estimates and may take a little longer during particularly busy periods.

Tracking information will be sent once your order has been dispatched.

Our Local Hand Delivery service is designed for large plants, planted terrariums and delicate products that cannot be safely sent through the post.

It costs £8.95 per order and is available Monday to Friday to addresses in EH1–EH22, EH28 and EH29. You can select an available delivery date at checkout.

Local Hand Delivery should only be selected when purchasing a product marked “Local Delivery Only”. Items suitable for postal delivery will be sent using our Standard UK Delivery service.

Local deliveries take place Monday to Friday between 9am and 5pm. Unfortunately, we’re unable to offer timed delivery slots, so please make sure someone is available to receive the order.

Yes. Click & Collect is free from our shop at 8b St Vincent Street, Edinburgh, EH3 6SH. Orders are usually ready within one hour, and you can choose your preferred collection date at checkout.

Please email hello@growurban.uk as soon as possible, quoting your order number. We often begin preparing orders shortly after they are placed, so we cannot guarantee changes or cancellations once an order has been processed or dispatched.

Every plant is selected and packed by hand by our team in Edinburgh. We carefully secure the nursery pot, compost and foliage to protect the plant while it is in transit.

Plants are living products, so natural variation in size, shape, colour and fullness should be expected. The photographs on our website are representative, but we always aim to select a healthy plant that closely matches the product description and images.

Start by considering the amount of natural light the position receives, along with the available space and how often you’re likely to water. You can browse our collections of easy-care plants, shade-tolerant plants and pet-friendly plants to help narrow your choice.

You can also explore our plant-care guides or contact our Plant Gurus for advice.

Some houseplants can be harmful if eaten by cats, dogs or other animals, while others are generally considered pet friendly. Where relevant, we include pet-safety information on our product pages.

Browse our pet-friendly plant collection, and always keep plants out of reach if your pet is likely to chew them. If you have a particular concern, please seek advice from your vet.

Yes. Our website contains practical plant-care guides covering common plants and problems.

If you need more specific help, email hello@growurban.uk with a description and a few clear photographs of the entire plant. Our Plant Gurus will do their best to help.

Check the diameter of your plant’s nursery pot and choose a decorative pot with a slightly larger internal diameter. Because decorative pots can vary in thickness and shape, we include a suggested decorative pot size on many of our plant listings.

If you’re unsure whether a particular plant and pot will fit together, please contact us before ordering.

It depends on the style. Many indoor decorative pots do not have drainage holes and are designed to hold a plant in its plastic nursery pot. Terracotta and outdoor pots are more likely to have drainage.

Please check the individual product description, where drainage information will be included whenever applicable.

Saucers are only included where this is stated in the product description or shown as part of the product.

Many of our pots can be sent throughout Great Britain. Particularly large, heavy or fragile pots may be restricted to Local Hand Delivery within Edinburgh or collection from our shop. Any delivery restriction will be clearly shown on the product page.

Please inspect your order as soon as it arrives and report any damage, missing products or incorrect items within 24 hours of delivery.

Email hello@growurban.uk with your order number and clear photographs of the item and packaging. Please keep the product and all original packaging until we have resolved the issue.

Please contact us within seven days of delivery. Email photographs of the entire plant, together with your order number, to hello@growurban.uk so that our team can assess it and advise on the best next step.

Non-plant products can be returned within 30 days of receipt, provided they are unused, undamaged and in fully resalable condition with their original packaging, labels and accessories.

Please contact us before arranging a return and read our full returns and refunds policy.

Because plants are living and perishable products, we’re unable to accept a return simply because a plant is no longer wanted, does not suit a particular space or differs slightly from representative website photographs.

If you believe a plant has arrived in poor condition, please contact us within seven days so that we can help.

Our independent plant and garden shop is at 8b St Vincent Street, New Town, Edinburgh, EH3 6SH.

We sell houseplants, outdoor plants, pots, gardening tools, plant-care products and botanical gifts. You can also stop for a coffee while you browse.

Our Edinburgh shop is open seven days a week. Please see our Visit Us page for current opening hours, holiday changes, directions and parking information.

Yes—well-behaved dogs are very welcome in our St Vincent Street shop.

Our shop is below pavement level and is accessed by six sandstone steps with a handrail. The main doorway is 80cm wide, and customer routes between displays are at least 80cm wide.

Please read our full shop accessibility information or contact us before visiting if there is anything we can do to help.

Yes. grow urban is an independent plant and garden retailer founded in Edinburgh in 2019. Our shop and online orders are run by our small team from St Vincent Street in Edinburgh’s New Town.

Yes. We supply plants for offices, hospitality venues and other commercial spaces in Edinburgh, with practical advice to help you choose plants suited to the available space and light.

Visit our plants for businesses page or email hello@growurban.uk to discuss what you need.

Email us at hello@growurban.uk, call 0131 557 8884 or use our online contact form. We’ll be happy to help with questions about products, orders, delivery or plant care.