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Shipping policy

  • UK Shipping - Overnight DPD Service (excludes Northern Ireland, Islands and some northern regions of Scotland which are not served by overnight DPD delivery service) charged at £4.95 or FREE over £60. Delivered in 2 to 3 working days.
  • Local Delivery to the following postcodes: EH1 to EH22, plus EH28 and EH29 charged at £4.95 or FREE over £60. Hand delivered within 2 to 3 working days from 10am to 5pm.
  • Delivery orders under £10 will be subject to a £3 surcharge at checkout. 
  • If your delivery address is outside of the Overnight DPD Service Area and on mainland UK, we can organise a 2-day delivery service for you at the cost of £10.95 per order. Please email your order to us at hello@growurban.uk and we can organise this for you. 

Collections / Pickups

  • We offer pickup from our St. Vincent Street shop only. Online orders cannot be collected from our Grove Street shop.

  • We aim to prepare orders for collection within one hour after the order is placed. You will be given the option of collection date upon checkout.

Delivery Information

  • Please ensure that the recipient will be at the delivery address at the time of delivery, if we are unable to deliver because the recipient is not at the delivery address a re-delivery fee may be charged.
  • We cannot be held responsible for any damages once the items have been delivered.

Cancellations

  • You may cancel your delivery order for a full refund up until 10am the day before delivery and you must notify us by email at hello@growurban.uk if you wish to cancel.
  • In the very unlikely event that we are unable to fulfil an order, we retain the right to refund. We will notify you if there is any reason for this.